Customer Care Center

Monday-Friday 6am-7pm EST
Phone: 1-800-253-9364
Fax: 800-648-2272

How to Order

We make it easy for eye care practitioners to order custom contact lenses, solutions and accessories. Choose the most convenient option for you.

Have your Art Optical account number handy if you have an account with us or your professional license number if you don’t already have an account with us.

Online

Please use the Order Form below.
24 hours, 7 days a week

Phone

1-800-253-9364
Weekdays 6:00am to 7:00pm EST

Fax

1-800-648-2272
24-hours, 7 days a week

Online
Order Form

Automatically pre-fill some of the lens order information
Must be at least 8 characters
Or, order as guest
Patient Information
Lens & Solution Details
O.D. K Readings:
O.D. Spectacle RX:
O.S. K Readings:
O.S. Spectacle RX:
Order Type
Order type *
Office Information
Shipping Information
Ship completed order to *
Upload

Choose the file/files you want to upload from your computer and use Ctrl/Cmd + select the files you want to upload.

Maximum size of files to upload is 100MB.

If sending a topography, please include the spectacle rx.

If supplying an add power, please indicate either distance only, presbyopic design or monovision in the 'Additional Info' box.

Ideal topography settings are Axial/Sagittal format with a Normalized scale. Learn more.

Additional Information
Contact Preferences *

*Prescription contact lens orders must be placed by licensed ophthalmic professionals with an established Art Optical business account.

Orders placed by patients cannot be accepted. If you are a PATIENT, please contact your prescribing eye care professional to order contact lenses.

Please be aware that while Art Optical strives to provide the highest level of security with the data provided on this website, methods for accepting online payments (E-commerce) have not been established, so please refrain from providing credit card information with your lens order. Thank you!

You will receive an order confirmation e-mail or a response within 24 hours of submission (or on the next business day for weekend submissions).

Not a current Art Optical customer?

We’d love to work with you! To apply for an Art Optical account, download the application form and fax the completed form to 1‑800‑648‑2272. A customer care specialist will contact you right away.

Shipping

All GP lenses wholly manufactured by Art Optical – including torics and special designs – are shipped within 24-hours of order.

All custom soft lenses have a standard production time of 2-3 business days. Lenses will be shipped via Ground service unless another traceable method or upgraded option is requested.

Send us a video or file

Use our form to send us a video from your phone or computer.

If you have a general inquiry, please contact us here.

How to Send Topographies

Directions for Sending Topographies